Recognize a hacked Yahoo Mail account

Keeping your account safe is important to us. If you think someone is trying to access or take over your account, there are some important steps you need to take to secure your information. Know the warning signs and what to do if your account has been compromised.

Signs of a hacked account

Review your Yahoo Mail settings

Hackers may change the settings in your Yahoo Mail account to disrupt your inbox or get copies of your emails. Check some of the most commonly changed settings to make sure none of your info or preferences were changed without your knowledge.

If your account has been compromised

If you think your account has been compromised, follow the steps listed below to secure it.

  1. Change your password immediately.
  2. Delete app passwords you don't recognize.
  3. Check to make sure your recovery options are up-to-date.
  4. Revert your mail settings if they were changed.
  5. Ensure you have antivirus software installed and updated.
  6. Use two-step verification to add an extra layer of security to your account.
  7. Keep a current, secure email address and mobile number on your account. If you use a recovery email from another provider, review its security settings too.
  8. Contact Yahoo Customer Care for expert help regaining access to and securing an account.